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Terms & Conditions and Privacy Policy
Last updated: 20 September 2026
Terms & Conditions
1. Acceptance of these terms
By creating a Tikeza account, browsing events, or buying a ticket, you agree to these Terms &
Conditions and the Privacy Policy below. If you don't agree with them, please don't use Tikeza.
2. Who can use Tikeza
Tikeza is for people 18 or older, or younger with a parent or guardian's consent. There are three
kinds of accounts: attendees (discover events and buy tickets), organisers (create events and
sell tickets), and gate keepers (invited by an organiser to check attendees in at the door).
3. Organiser accounts and approval
A new organiser account only gets full access — creating and publishing events — after our team
reviews and approves it. This is deliberate: it stays true even after you've verified your
email address, and applies whether you sign up as an organiser directly or apply to become one
from an existing attendee account. We may suspend an organiser account at any time if these
terms are broken.
4. Events and ticket listings
Organisers are solely responsible for the accuracy of their own event listings — the date, time,
location, description, pricing and whether the event actually happens. Tikeza provides the
platform; it does not organise, run or guarantee any event listed on it.
5. Buying tickets
When you register for an event, you agree to provide accurate details for yourself and anyone
else in your order. Each ticket is tied to the attendee name on it and carries a unique QR code
used to check in at the event — please don't share, duplicate or resell a ticket's QR code.
6. Payments
Some organisers accept payment directly (for example, a bank transfer or mobile money payment
confirmed manually) — that arrangement, and any dispute about it, is between you and the
organiser. Others accept instant mobile money payments through SenjaroPay, a licensed
third-party payment provider: when you use SenjaroPay, you approve the payment prompt on your
own phone, and Tikeza never sees or stores your mobile money PIN.
7. Reservation holds
Reservation holds are for signed-in buyers. Starting a SenjaroPay checkout while signed in holds
your spot for 30 minutes; a manual payment (bank transfer or mobile money confirmed by the
organiser) holds it for 24 hours.
Checking out as a guest does not hold a spot. You're expected to pay straight away, and the spot
returns to sale after 5 minutes — long enough to approve a payment prompt, not to reserve
against. Sign in before buying if you want your spot held while you pay.
In every case, once a hold is released the spot becomes available to other buyers again, and
you're welcome to start a new purchase at any time.
8. Refunds and cancellations
Tikeza is a ticketing platform, not the organiser of the events listed on it. Refund and
cancellation policies are set by each organiser. If an event is cancelled or changed, please
contact its organiser directly using the details on the event page.
9. Acceptable use
You agree not to: list fake or fraudulent events; forge, duplicate or tamper with tickets or QR
codes; resell tickets in a way that breaks an organiser's stated policy; attempt to bypass
check-in or payment security; or use Tikeza to harass, defraud or mislead anyone.
10. Suspension and termination
We may suspend or close an account that breaks these terms, is used fraudulently, or puts other
users at risk. You can also delete your own account at any time from Account settings.
11. Liability
Tikeza is provided "as is." To the fullest extent the law allows, we aren't liable for losses
arising from an event itself (including cancellations, changes or how it's run), or from
payment arrangements made directly between a buyer and an organiser.
12. Changes to these terms
We may update these terms as Tikeza evolves. Continuing to use Tikeza after a change means you
accept the updated terms.
13. Contact
Questions about these terms? Reach us at support@tikeza.app.
Privacy Policy
1. Information we collect
Your name, email address and (for organisers) phone number; the names, emails and any custom
details you provide for attendees on a ticket order; the events an organiser creates; and
basic technical data like device/browser info stored locally to keep the app working offline.
2. How we use it
To create and manage your account, process ticket orders, email your tickets and QR codes,
let organisers manage their own events and attendee lists, respond to support requests, and
detect fraud or abuse of the platform.
3. Who we share it with
The organiser of an event you register for can see the attendee details on that order (name,
email, and phone or custom fields if you provided them) — this is necessary for them to run
their event. If you pay via SenjaroPay, the payment details needed to process that transaction
go to SenjaroPay. Our data is hosted with Supabase, our database and authentication provider.
We don't sell your personal data to anyone.
4. Cookies and local storage
Tikeza stores your session, a cached copy of your tickets (so they're available offline), and a
few app preferences in your browser's local storage — not third-party ad-tracking cookies.
5. How long we keep it
We keep your account and ticket data for as long as your account exists, or as needed to meet
our legal and accounting obligations.
6. Your rights
You can update your profile at any time from Account settings, and delete your account and its
data from the same place. You can also email us to ask what data we hold about you or to
request its deletion.
7. Security
We use reasonable technical measures — encrypted connections, access controls on organiser and
attendee data — to protect your information, though no online service can guarantee perfect
security.
8. Changes to this policy
If this policy changes materially, we'll update the date at the top of this page.
9. Contact
Questions about your data? Reach us at support@tikeza.app.
